Smartpawcollar is committed to providing you with a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, you can apply for a return according to the following terms:
- Return Conditions
- The product must be intact, clean, and not affect resale.
- The product must be accompanied by its original packaging and accessories.
- Return Process
Please contact us first via email at sonnet@smartpawcollar.com, explaining the reason for the return and providing your order information.
Our customer service will confirm the return details after receiving your return request and provide a return address.
Please pack the product properly and return it to the designated address, ensuring safe transport.
- Refund Policy
- After receiving and verifying the returned product, we will process your refund within 5 business days.
- The refund will be returned to your original payment account.
- Shipping costs are determined based on the specific reason for the return: For returns due to product quality issues, smartpawcollar will bear the shipping costs; for returns not due to quality issues, the user will bear the shipping costs.
- Important Notes
- Please retain your shipping receipts to ensure the return process is traceable.
- Obvious damage or missing accessories may affect refund processing.
- Contact Us
For questions regarding the return process or policy, please contact us via:
Address: Kenia 635, Prados de La Cieneguita, 66636 Cdad. Apodaca, N.L.
Phone: +52 8112738207
Email: sonnet@smartpawcollar.com