Smartpawcollar is committed to providing you with safe, fast, and reliable delivery services. Please carefully read the following shipping terms to understand the shipping process and related precautions.
- Shipping Area
- We use Mexico as our local distribution center, covering major regions throughout Mexico.
- We also offer international shipping services.
- International shipping times vary depending on the destination and customs policies and may require additional time. Please be patient.
- Shipping Time
- Local orders are generally processed and shipped within 3 business days after payment confirmation.
- International orders typically take 5 business days to process, excluding shipping time.
- Shipping times may be delayed during holidays or periods of low stock. We will notify you in advance.
- Shipping Methods and Time
- Local deliveries are handled by reliable logistics companies in Mexico, ensuring safe delivery of your products.
- International orders are shipped through globally renowned logistics companies and offer tracking services, allowing you to monitor your order status at any time.
Domestic Shipping: Typically takes 5 business days.
International Shipping: Delivery typically takes 18 business days, depending on the destination and customs processing time.
- Shipping Costs
- Shipping costs are calculated based on order weight, dimensions, delivery area, and international shipping fees. The exact amount will be displayed at checkout.
- International orders may involve customs duties, import taxes, or other charges, which are borne by the recipient and are subject to the policies of the destination country.
- Important Notes
- Please ensure you provide an accurate and complete shipping address to avoid delays or failed delivery.
- Please check the package for damage upon receipt. If any damage is found, please contact sonnet@smartpawcollar.com immediately.
- Any additional costs incurred due to incorrect information provided by the user or inability to deliver are the responsibility of the user.
- Contact Us
For any questions regarding the shipping process or policies, please contact us via:
Address: Kenia 635, Prados de La Cieneguita, 66636 Cdad. Apodaca, N.L.
Phone: +52 8112738207
Email: sonnet@smartpawcollar.com